Privacy Policy

Effective Date: 28th July 2025

At Food Rituals, operated by Altruvia Speciality Kitchens Pvt. Ltd., we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website, mobile app, or services.

1. Information Collection
We collect personal information when you:

Make a purchase.

Create an account.

Interact with our website or mobile app.

The information collected may include:

Name, email address, phone number, and shipping/delivery address.

Order details and transaction history.

Payment details (processed securely via trusted payment gateways — we do not store card information).

We also automatically collect certain technical information through cookies and similar technologies to enhance your browsing experience, such as:

IP address, browser type, device details, pages visited, and time spent on the site.

2. Use of Information
We use the personal information we collect to:

Process and fulfill your orders.

Provide customer support and respond to inquiries.

Improve our products, services, and website functionality.

Send order confirmations, updates, and promotional materials (if you have opted in).

Conduct internal business analysis and marketing campaigns.

Comply with applicable legal obligations.

3. Data Protection
We employ industry-standard security measures — including SSL encryption and secure servers — to protect your personal data from unauthorized access, alteration, or disclosure.
However, please note that no online system is 100% secure, and we cannot guarantee the absolute security of your information.

4. Sharing of Information
We do not sell, rent, or share your personal information with third parties except:

With trusted service providers (e.g., delivery partners, payment processors) to fulfill your orders.

When required by law, court orders, or government authorities.

All third-party partners are required to handle your data securely and use it only for the purpose of providing contracted services.

5. Cookies
We use cookies to improve your experience on our website and mobile app.
Cookies help us:

Remember your preferences and settings.

Keep you logged in between visits.

Analyze website performance and usage trends.

You can manage or disable cookies in your browser settings, but some website features may not work correctly if cookies are disabled.

6. Your Rights
You may request to:

Access your personal data.

Update or correct inaccuracies.

Opt-out of marketing communications.

Request deletion of your data (subject to legal retention requirements).

7. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website with the updated “Last Updated” date. Continued use of our services after such changes means you accept the updated policy.

8. Contact Us
For any questions about your privacy or to exercise your rights, please contact us:
📧 Email: connect@foodrituals.co.in
📱 Phone: +91-9665151026